To ensure our terms are as clear as possible, we’ve provided the below terminology breakdown.
AntiqueSimulating an aged stone with ‘wear and tear’ by applying an acid wash to the stone to distress the surface. The surface is then brushed to make it smooth and slightly restore the colour.
"Company"means The Stone Flooring, a trading name of Strata Stones Limited
"Customer"means the person, firm, company or group from whom an Order is received and accepted by the Company. In other words, you!
"Contract"means a binding agreement between the Company and the Customer for the sale of Products by the Company
"Delivery"means delivery of your Products to your specified address upon Order completion
“Invoice”means a list of Products or Services provided by the Company, with a statement of the sum due for these for the Customer to pay; a bill.
"Product"means any goods (or any part(s) of them) supplied to the Customer by the Company
“Quote”means the cost estimate which is provided to the Customer during their initial Order enquiries
"Order"means any order made by the Customer for the purchase of Products from the Company
"Price"is exactly as it suggests, the monetary value of the Products to be paid by the Customer
"Specification"means the identifiable criteria / type of Product provided by the Company to the Customer in accordance to the Order request
We are The Stone Flooring, a trading name of Strata Stones Ltd., a company established in 2005 in the UK by Stone Age Pvt. Ltd., India’s leading producer and exporter of ethically sourced natural stones. Our registered company number is 05219395. Our registered company office is The Stone Flooring, 75 Park Lane, Croydon, Surrey, CR9 1XS. Our operations office, yard and warehouse & dispay centre is at Raeburn Road South, Ipswich, Suffolk, IP3 0ET. Our VAT number is GB 848244114. In Our Terms of Business, we may use ‘The Stone Flooring’, ‘we’, ‘us’ or ‘our’.
In the following breakdown for the purpose of these Terms of Business we will be referred to as the Company and any visitor or purchaser from the website will be referred to as the Customer.
PLACING AN ORDER
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us. Any order placed by the Customer through The Stone Flooring website and received by the Company needs to be accepted at the discretion of the Company in accordance to a series of condition criteria before the order can be processed. We reserve the right to reject any order for any reason.
Each accepted order will form a binding contract between the Company and the Customer. This is to ensure that both parties are protected at all times.
All orders are subject to stock availability. If we are unable to supply any of the products that you have ordered we will inform you as soon as possible and in order to help also give you the options of any alternative products.
It is important that you check the measurements of your order carefully as we take no responsibility for miscalculation of an order. It is the Customer’s responsibility to make sure the right amount of stone is ordered at the time of placing the order.
For all orders placed by the Customer
The Stone Flooring withholds a minimum order policy of 5 m2. Any orders below this will incur a £55/- handling charge for the Customer to pay in addition to the agreed total for the product stated on the The Stone Flooring’s website.
Please note, we are not able to process orders or schedule deliveries on weekends or UK Bank Holidays.
The Price will be as specified in the Contract or otherwise agreed in writing between the Company and Customer. If no such agreement has been made, then the price will refer to the monetary values stated in the current price listed at the date of acceptance of the order.
We take care to ensure that the prices of products on our website are always correct. However, on some occasions it is possible that, despite our best efforts, some of them may have not been revised in line with frequent changes in purchase price. We normally verify product prices following receipt of an order and if we discover an error in the price of the products you have ordered then we will contact you immediately.
The price of all products includes VAT (where applicable) but does not include delivery charges.
We reserve the right to change the prices of our products at any time, and without prior warning, due to fluctuating exchange rates and increasing business costs.
All prices provided within The Stone Flooring’s quotation or correspondence are valid for 15 days from the date shown on the quotation or document or email. We may withdraw or amend any quotation at any time prior to the acceptance of the order.
Being the only natural stone company in the UK to control our entire supply chain, our customers can reassured that all of our products are of the highest standard and have been sustainably sourced from quarries that are fully compliant with ethical trading regulations.
It is important to note that natural stone is subject to naturally occurring variations in their appearance, therefore, the Customer must acknowledge that any images on The Stone Flooring website are not an accurate representation of the product you will receive. It is likely that any products or samples that you order will have subtle differences in colour, texture and composition to what we advertise online. Minor scratches and chips are also normal with natural stone, and add to their character. Size represented in pictures might not be showing the actual size and therefore consideration should be made only to actual size details give in product descriptions before placing any orders.
if the Goods are found by the Customer not to conform to the Specification and notice of such non-conformance is given to the Company and the Goods are accepted as not conforming to the Specification by the Company having been given a reasonable opportunity to examine the Goods after receiving notice of the non-conformity from the Customer, the Company will, at its option, replace the non-conforming Goods free of charge or refund the Price (pro-rata) paid by the Customer for the non-conforming Goods, the Company shall have no further liability to the Customer or any third party n respect of any claims, losses, liabilities, expenses or damages arising from any non-conformities in such Goods.
We withhold the right and sole discretion to accept or reject any order cancellations made to an order after the order has already been accepted. We will not accept the cancellation of an order for bespoke Products which are to be specially made for your individual requests, nor will any allowance be made in respect of returning bespoke products. Please see our returns section for more information.
Due to the unique nature of natural stone, it is essential that you book a professional fitter or experienced trades persons to install your products to ensure a high-quality finish. Please ensure that before your stone is fitted, that you have fully checked the order to ensure there is no damage or defects. Once fitted, your order is non-refundable.
OWNERSHIP AND RISK
All responsibilities of risk (including loss, deterioration of, or damage) to the Products shall pass to the customer upon delivery or collection once signed for.
Unless otherwise agreed in writing between the Company and the Customer, ownership of the Products will remain with the Company and will not pass to the Customer until the Price (and all other sums relating to the Order) has been paid in full by the Customer.
Until the ownership of the Products is transferred to the Customer, the Customer must ensure that the Products remain readily identifiable as the Company's property. Therefore we ask that you do not destroy, deface or obscure any identifying mark or packaging on the Products. The Products must be kept in a satisfactory condition to ensure they remain insured on the Company's behalf for their full price against all risks to the reasonable satisfaction of the Company. On request the Customer may need to produce the policy of insurance to the Company.
If we are prevented from, or delayed in, carrying out our part of the Contract by any circumstances or conditions beyond our control then we shall reserve the right to suspend performance of the Contract until the circumstances or conditions are no longer present.
Conditions beyond our control include, without limitation, any war, national emergency, act of terrorism, industrial dispute, lockout, strike or other labour dispute (whether or not relating to either party's workforce), riot, civil commotion, malicious damage, fire, explosion, storm, flood, drought, epidemic or pandemic, Act of God, accident, failure of production equipment, any restraint or delay affecting carriers or inability to obtain supplies of adequate or suitable materials, any statute, rule, byelaw, order, regulation or requisition made or issued by any government department, local or other duly constituted authority.
We reserve the rights to make changes to these Terms at any time. All changes posted our website will take effect immediately. You should therefore read the Terms each time you place an order with us to ensure complete satisfaction.
These terms were last updated on 1 st July 2020.
If these Terms are translated for any purpose, the English language version will be the controller and will prevail in the unlikely event of inconsistency of Terms.
No amendment or variation of these Terms or any Order that you place with us is effective unless it is in writing and signed by or on behalf of each of the Company and the Customer.
The Company and the Customer each enters into the Contract for its own benefit and not for the benefit of any third party. However, the Company may assign, transfer or otherwise delegate the Contract (or any of its rights or obligations under the Contract) to a third party. The Customer will not be entitled to assign, transfer or otherwise delegate the Contract or any (of its rights or obligations under the Contract) to any third party without the prior written approval of the Company. Our Customers can be rest assured that no third party will have the right to enforce or change the terms of the agreed Contract under the Rights of Third Parties Act 1999.
On the opening of a credit account or the commencement of trading (whichever comes first), all The Stone Flooring Limited account holders accept in advance the Company’s Terms and the conditions of sale.
These Terms and any Contract between ourselves and our customers will be governed by and construed in accordance with the laws of England, Scotland, Ireland and Wales. Disputes will be exclusively subject to the jurisdiction of these Courts.
If you have any questions, concerns or simply would like to speak with us, then please contact us here.
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