We’re committed to protecting your personal data and information. This policy applies to any personal information or “personal data” that we collect from you. It covers how, what, when and why we collect your personal information. Also, how we use and store this information.
We are The Stone Flooring, a trading name of Strata Stones Ltd., a company established in 2005 in the UK by Stone Age Pvt. Ltd., India’s leading producer and exporter of ethically sourced natural stones.
WHAT INFORMATION DO WE COLLECT?
When you use our website, including when you contact us about products, services, samples, or brochures, we collect personal data from you.
This may include for example your:
- Email address
- Postal address
- Telephone or mobile number
- Your use of our website.
- The purpose of your visit to our website or the reason you made contact with us.
This policy also covers our use of any of your personal information, whether provided to us in person, over the phone, via email, SMS or any social messaging, via website forms or in other correspondence. We do not sell, trade, or otherwise disclose the personally identifiable information we collect through your use of our website to unaffiliated outside parties, with the exception of the outside parties who assist us in performing our website and ecommerce functions, such as processing credit card payments and delivering packages. These trusted providers have access to personal information needed to perform their functions but may not use it for other purposes.
Our website and products are not directed children. We will immediately delete any information if we find it to be from a child aged 16 or under.
HOW IS THIS INFORMATION USED?
We use your data for a variety of reasons. Primarily we use them to:
- Improve the design and usability of our site so that you have a better browsing experience
- Find out your views or comments on the products and services we provide
- Notify you of any changes to our products and services
- Deal with any enquiries or complaints
- Send you marketing communications which you have requested and that we feel may be of interest to you
- To provide trusted third parties (such as courier companies) with some of your personal information, in order to fulfil our service, such as delivering your order or processing online payments. All third parties are contracted to keep this information confidential and may only use it to fulfil requests made by The Stone Flooring on your behalf.
HOW DO WE PROTECT YOUR DATA?
When you give us personal information, we take great care to ensure that it’s treated securely. We have in place strict procedures and security features to try and prevent unauthorised access, giving our customers reassurance and peace of mind that their personal information is in safe hands. We do this through a variety of ways like making sure we use encryption, secure servers and password protected databases.
If you leave a comment or post on any of our social media pages, it’s important to be aware that we do not control Facebook, Twitter or Instagram so please make sure you review their privacy notices as well. It’s important that you understand what they do separately with your information. This also applies to any external links to other websites that we may feature on our website.
We will not contact you for marketing purposes by post, email, phone or text unless you have given us your prior consent. You can change your marketing preferences at any time by contacting us here
We use both “session” and “persistent” cookies on our website. We will use session cookies to keep track of how you move around our website and to monitor user behaviour. Session cookies are deleted as soon as you close your browser. We will use persistent cookies so that we can recognise you as a valued customer when you make a returned visit back to our website. Persistent cookies remain stored on your computer.
You can switch off cookies at any time by changing your browser preferences. Please be aware that this might affect the experience and functionality when using our website.
This Privacy & cookies notice was last updated on 01 st July 2020.